Public Consultation and Representation in Policy Formulation

This section details the arrangements for consultation with, or representation by, members of the public regarding the formulation or implementation of our policies.

• Public Grievance Redressal: Members of the public can raise any grievances related to the implementation of the scheme through the national grievance redressal portal. This platform allows for direct feedback and concerns to be registered.
  https://cgrms.pmjay.gov.in/GRMS/loginnew.htm
• Stakeholder Support Platforms: Other key stakeholders, such as empanelled hospitals and Common Service Centres, can utilize dedicated platforms to report any portal-related issues they encounter during the scheme's implementation. Since the scheme largely operates through online portals for both enrolment and hospitalization, these platforms are crucial for gathering practical feedback.
  https://support.pmjay.gov.in/