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    • RTI Section-4(1)(b)(I)
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    • RTI Section-4(1)(b)(IX)
    • RTI Section-4(1)(b)(X)
    • RTI Section-4(1)(b)(XI)
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    • RTI Section-4(1)(b)(XIV)
    • RTI Section-4(1)(b)(XV)
    • RTI Section-4(1)(b)(XVI)
    • RTI Section-4(1)(b)(XVII)

RTI Section-4(1)(b)(iii)

Decision Making Process, Supervision and Accountability

The procedure followed in the decision making process, including channels of supervision and accountability:

Administrative and financial matters are dealt with as per the Government of Manipur guidelines, Rules and Regulations and office procedures to the extent possible.

Channel of Supervision and Accountability of a State Health Agency (SHA)

  1. Central Oversight:

    National Health Authority (NHA) at the central level supervises and supports all SHAs. NHA issues operational guidelines, IT systems, quality standards, fund release mechanisms, audits, etc. SHAs must report regularly to the NHA through progress reports, dashboards, audits, and meetings.

  2. State Oversight:

    The State Government sets up the State Health Agency (SHA) headed by the CEO (Chief Executive Officer) – overall in-charge who reports to State Health Secretary and the concerned authority of NHA.

    There are Nodal Officers/ Managers for specific functions like hospital empanelment, claims processing, fraud control, IEC (Information, Education, Communication), grievance redressal, etc. who reports to the CEO and coordinates with NHA. Further, the District Implementation Units (DIUs) at district level responsible for field-level monitoring and beneficiary services, reports to the SHA. The Implementation Support Agency (ISA) responsible for overall implementation of the scheme reports to the SHA.

  3. Accountability Mechanisms:
    1. Financial Accountability:
      • Annual financial audits (by third-party auditors).
      • Utilization Certificates for funds spent.
    2. Performance Accountability:
      • Key Performance Indicators (KPIs) of the ISA are monitored (e.g., enrolment rates, audit, claims turnaround time, fraud detection etc).
    3. Regular reviews with the NHA.
    4. Grievance Redressal Accountability:
      • SHA must maintain a grievance redressal system at state and district levels. Reports grievances regularly to NHA.
  4. For ensuring smooth flow of funds for the approved plans and activities, the Administrative and Financial powers to the State Health Agency is delegated as below:
    Sl.No. Particulars/Items Power Delegated to Extent of power delegated
    1. To accord approval for booking of unspecified package claims payment Principal Secretary (Health & FW) All cases
    2. To accord approval for payment of claims to empanelled hospitals Minister (Health & FW) Above Rs. 10 lakh
    Principal Secretary (Health & FW) Upto Rs. 10 lakh
    3. To accord approval for payment of Implementing Support Agency (ISA) Minister (Health & FW) Above Rs. 10 lakh
    Principal Secretary (Health & FW) Upto Rs. 10 lakh
    4. To accord approval for payment of salary and wages to staffs Principal Secretary (Health & FW) Above Rs. 2 lakh
    CEO, SHA Upto Rs. 2 lakh
    5. To accord approval for payment of Income Tax Principal Secretary (Health & FW) Above Rs. 5 lakh
    CEO, SHA Upto Rs. 5 lakh
    6. To accord approval for Tours & Travel of CEO, SHA within and outside the State Principal Secretary (Health & FW) All cases
    7. To accord approval for Tours & Travel of SHA staffs within and outside the State Principal Secretary (Health & FW) Outside the State
    CEO, SHA Within the State
    8. To accord approval for Tours & Travel of SHA Consultants within the State CEO, SHA All cases
    9. To accord approval for Enrolment Camp Principal Secretary (Health & FW) Above Rs. 1 lakh
    CEO, SHA Upto Rs. 1 lakh
    10. To accord approval for Furniture purchase Principal Secretary (Health & FW) Above Rs. 1 lakh
    CEO, SHA Upto Rs. 1 lakh
    11. To accord approval for IT Equipment purchase Principal Secretary (Health & FW) Above Rs. 2 lakh
    CEO, SHA Upto Rs. 2 lakh
    12. To accord for IEC Principal Secretary (Health & FW) Above Rs. 5 lakh
    CEO, SHA Upto Rs. 5 lakh
    13. To accord approval for renovation of office Principal Secretary (Health & FW) Above Rs. 1 lakh
    CEO, SHA Upto Rs. 1 lakh
    14. To accord approval for Repairing of TMS counter at EHCP Principal Secretary (Health & FW) Above Rs. 50,000/-
    CEO, SHA Upto Rs. 50,000/-
    15. To accord approval for Imprest money Principal Secretary (Health & FW) All amounts
    16. To accord approval for Hiring of vehicles Principal Secretary (Health & FW) All cases

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Contact us

State helpline number:

1800 103 2015

National helpline number:

14555

Email:

ceo.sha.man@gmail.com

Reach us

Room no. 130 & 206, Directorate of
Health Services, Lamphelpat, Manipur

Other links

CHIEF MINISTER-GI HAKSHELGI TENGBANG (CMHT):

www.cmhtmanipur.gov.in

Directorate of Health Services Manipur:

www.manipurhealthdirectorate.in

National Health Authority:

www.pmjay.gov.in

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